Thursday 4 April 2013

Work: Vegas musings - more connections more of the time



[Part two of my NAB preview for Harris...]

There is an underlying dichotomy in the broadcast industry at the moment as it chases two screens at two very different ends of the scale. On the one hand, you have the 50in + displays associated with Ultra HD, on the other the sub 10in screens of the tablet and mobile market. Happily though, while one - Ultra HD - requires serious infrastructure investment, the other is as much about a change of production culture than anything.

That's not to say it's without it's challenges though. Indeed, responding to the changes in the newly consumer-driven connected world might be more problematic for broadcasters than any mere format progression. After all, in all the transitions from SD to HD - and historically from monochrome to colour, digital widescreen, NICAM stereo etc etc - the way people watch television didn't change. With the new connected world, everything's up in the air.

The latest figures from the UK's TV Licensing Authority in its 2013 TeleScope report are rather instructive. Some things have changed massively - for example, the UK leads the world in PVR ownership, with 47% of households owning one and watching 20% of their television time-shifted as a result. Also, around one third of Internet users in the UK have used one of the main broadcasters' catch-up services and a fairly astonishing 40% of all tweets during peak-time hours are about TV programmes (we shall draw a hasty veil over the fact that the most tweeted programme is The Jeremy Kyle Show).

Interestingly though, for all the online efforts, it is debatable whether that convergent device, the Smart TV, is really getting anywhere. While sales are growing, only 5% of UK households possess one, and 35% of those have never connected it to the Internet.

Tablet penetration, however, has reached 11% and it is this, along with increasing use of smartphones, that is looking increasingly disruptive. As an example, Dave Price, Head of the market (and world-leading) BBC iPlayer, said in January: "BBC iPlayer had a record-breaking festive period, with performance driven by new mobiles and tablets unwrapped on Christmas Day, and it looks like these devices have yet to be put down. There were 272m requests for TV and radio programmes in iPlayer throughout January, with TV requests from mobiles and tablets rocketing - and up 32% in just one month."

These are impressive figures. But broadcasters know that if they want to truly engage with the audience via new conduits such as the second screen, they have to do more with it than simply offer video on it. While it may require less actual capital investment than a move to Ultra HD, it does require some investment in interactivity research and the development of a truly transmedia approach that reaches back to the beginning of the commissioning process.

Talk to people involved in this sector of the industry, and once you get past the snake oil salesmen, you'll find people very conversant with the Gartner Hype Cycle. This charts the introduction of new technology via distinct phases, with the first three being Technology Trigger, Peak of Inflated Expectations, and the wonderfully named Trough of Disillusionment. The feeling is that with the second screen we are now on the Slope of Enlightenment and heading towards the Plateau of Productivity, or, in other words, there is now the chance to properly monetise all this effort.

For those chasing the smaller screen end of the market, that will probably be most welcome.

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